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Evidence Guide: AURVLA001 - Identify and report vehicle claim fraud indicators

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

AURVLA001 - Identify and report vehicle claim fraud indicators

What evidence can you provide to prove your understanding of each of the following citeria?

Prepare for vehicle assessment

  1. Assessment information is gathered
  2. Assessment information is reviewed and interpreted
  3. Safety requirements relating to vehicle claim fraud indicators are identified
Assessment information is gathered

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessment information is reviewed and interpreted

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Safety requirements relating to vehicle claim fraud indicators are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Inspect the vehicle for fraud

  1. Fraud indicators are identified and recorded
  2. Workplace policies and procedures, industry guidelines and legal requirements are read and interpreted
  3. Vehicle is assessed in line with compliance requirements
Fraud indicators are identified and recorded

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Workplace policies and procedures, industry guidelines and legal requirements are read and interpreted

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Vehicle is assessed in line with compliance requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine suitable action

  1. Possible actions to deal with fraud indicators are determined
  2. Action consistent with nature of claim, assessment made, and workplace and legal restraints is decided
Possible actions to deal with fraud indicators are determined

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Action consistent with nature of claim, assessment made, and workplace and legal restraints is decided

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare assessment report

  1. Comprehensive report is prepared specifying full results of identified fraud and vehicle assessment
  2. Recommendations are documented, including actions and justifications
  3. Report is submitted and filed according to workplace procedures
Comprehensive report is prepared specifying full results of identified fraud and vehicle assessment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recommendations are documented, including actions and justifications

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report is submitted and filed according to workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section

1. Prepare for vehicle assessment

1.1 Assessment information is gathered

1.2 Assessment information is reviewed and interpreted

1.3 Safety requirements relating to vehicle claim fraud indicators are identified

2. Inspect the vehicle for fraud

2.1 Fraud indicators are identified and recorded

2.2 Workplace policies and procedures, industry guidelines and legal requirements are read and interpreted

2.3 Vehicle is assessed in line with compliance requirements

3. Determine suitable action

3.3 Possible actions to deal with fraud indicators are determined

3.2 Action consistent with nature of claim, assessment made, and workplace and legal restraints is decided

4. Prepare assessment report

4.1 Comprehensive report is prepared specifying full results of identified fraud and vehicle assessment

4.2 Recommendations are documented, including actions and justifications

4.3 Report is submitted and filed according to workplace procedures

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section

1. Prepare for vehicle assessment

1.1 Assessment information is gathered

1.2 Assessment information is reviewed and interpreted

1.3 Safety requirements relating to vehicle claim fraud indicators are identified

2. Inspect the vehicle for fraud

2.1 Fraud indicators are identified and recorded

2.2 Workplace policies and procedures, industry guidelines and legal requirements are read and interpreted

2.3 Vehicle is assessed in line with compliance requirements

3. Determine suitable action

3.3 Possible actions to deal with fraud indicators are determined

3.2 Action consistent with nature of claim, assessment made, and workplace and legal restraints is decided

4. Prepare assessment report

4.1 Comprehensive report is prepared specifying full results of identified fraud and vehicle assessment

4.2 Recommendations are documented, including actions and justifications

4.3 Report is submitted and filed according to workplace procedures

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Assessment information must include:

assessment notification detailing:

claims handler

insurance policy details where applicable

vehicle owner details

vehicle details

driver details

incident details

vehicle inspection details, including assess without prejudice or assess and authorise

digital images

quote for repairs or total loss determination.

Safety requirementsmust include:

first aid equipment

personal protective equipment and clothing

safety equipment.

Fraud indicators must include two of the following:

claim report inconsistent with vehicle damage

manufactured damage

staged accidents.

Workplace policies and procedures must include:

recording and reporting procedures

safe work procedures.

Industry guidelines must include:

instructions issued by authorised organisation or external persons

industry codes of practice

verbal, written and graphical instructions.

Legal requirements are to be in accordance with applicable commonwealth, state or territory legislation, regulations, certification requirements and codes of practice, and must include:

commercial-in-confidence practices

Competition and Consumer Act

confidentiality and privacy

Motor Vehicle Insurance and Repair Industry Code of Conduct

personal legal liability

relevant industry codes of practice

Written-Off Vehicles Register (WOVR) managed by each State and Territory.